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F.A.Q

What is my username and password?

Your login is the Paypal email address used when making the purchase. Your password is the Paypal Transaction ID number. This information has been emailed to your Paypal email address. It will also show within your Paypal account for this transaction.

But I did not get an email...

Please check your spam / bulk / junk email box. Our email may of been flagged as spam, or visit your Paypal account to check the Transaction ID number of this purchase (the Transaction ID number is your password).

I am logged in but do not seem to be able to download the file...

We recommend Internet Explorer, Mozilla, Chrome, Firefox and Safari browsers. Other browsers are not tested and may not support our download system.

Help! Nothing is working!

We apologize for the inconvenience and ask that you send an email to help@plansort.com requesting download assistance. Thank you for your patience.

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